F.A.Q.

Office Hours:	Mon-Fri, 9:00am - 5:30pm CST
Showroom Hours:	Mon-Fri, 10:00am - 6:00pm CST	Sat, 10:00am - 5:00pm CST

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	Monday	Tusday	Wednesday	Thursday	Friday	Saturday	Sunday
Office Hours:	9:00am 5:30pm	9:00am 5:30pm	9:00am 5:30pm	9:00am 5:30pm	9:00am 5:30pm	Closed	Closed
Showroom Hours:	10:00am 6:00pm	10:00am 6:00pm	10:00am 6:00pm	10:00am 6:00pm	10:00am 6:00pm	10:00am 5:00pm	Closed
*All times are in CST (Central Standard Time)

Our on-line shopping cart is available 24 hrs a day and is a secure encrypted cart. Air freight charges sometimes differ on heavy items than what the cart calculates. You will be notified if this happens. Your order is verified by email upon completion.

281.291.0718, available 24 hours Print and fax completed order form. Your order is verified by email within 24 hours.

281.291.0707 or 800.831.2597 Office hours are from 9:00am and 5:30pm CST

Please visit us at the address below. Our storefront hours are Mon-Fri 10:00am to 6:00pm CST and Sat 10:00am to 5:00pm
2114 Seabrook Circle
Seabrook, Texas  77586
USA

Send completed order form with check, money order, or credit card information to:
International Fun-Shop
Attn: Order Dept
2114 Seabrook Circle
Seabrook, Texas  77586
USA
Do not send cash. We cannot be responsible for cash mailed.
Personal check orders are processed within 10 working days after Bank verification.

Please note that in some circumstances makeup products that are shipped via air carry a $32.50 usd HAZMAT (Hazardous Material) fee that will be applied to your order. This charge will not show up in your online shopping cart, however, you are liable for it and it will be added to your invoice in house prior to shipping.

Ground Shipments: Are not effected by the HAZMAT fee.

Air Shipments: Include 3-Day, 2-Day, and Overnight Deliveries, and are as follows

Small Quantity Exception: If each product considered HAZMAT is ordered in 1oz or less and the total carton shipped via air does not contain more than 16oz total HAZMAT products, you are not required to pay a hazmat fee. For Example: 16 1oz bottles of Hair White will not require a Hazmat Fee. However, 17 1oz bottles in the same carton or just 1 2oz bottle or more in any carton WILL require the HAZMAT fee.

Other Restrictions: Beyond the Small Quantity Exception, individual bottles can not exceed 32oz. Meaning the 64oz makeup products considered HAZMAT, can NOT be shipped via air under any circumstances.

The Products:

Spirit Gum Adhesive	Spirit Gum Remover	Glitter Glue	Bond Off!
Hair Color	Bronzing Tint	Brush Cleaner	Final Seal
All TK Creme Kits	All TK Cake Kits	FK-1 Master Production Kit	All Applicable Blister Products
DK2 Deluxe 3-D Effetcs Kit	All "All-Pro" Makeup Kits

Please note that there is generally a 5.00 hazmat fee per order on ground pyrotechnic orders and up to 35.00 on air pyrotechnic orders. This charge does not show up in your shopping cart although it will be added to your invoice.

Due to human error it is possible to have mistakes throughout our website network so in the event of a pricing mistake we reserve the right to go by the pricing in our database in-house.

All sales final! No exchanges and no returns on all closeout products in our closeout categories.

All sales final! Due to environmental exposures and hygene, no makeup items can be returned or exchanged.

All sales final! Due to HAZMAT shipping requirements, pyrotechnic items can not be returns or exchanged.

Exchanges: Santa suit orders that are not the correct size can be exchanged for another size.

• Customer is responsible for shipping both ways.
• We must be notified within 48 hours of delivery via e-mail or phone to receive an RA#.
• We must receive the suit within 10 days. All RA#'s expire 10 days after date of issuance!

Returns: Our santa suits are of the best quality available. Unlike other websites who have a no return policy on suits, we offer a "satisfaction guarantee". If you are not completely satisfied with your santa suit you can return it for a full refund less shipping. NOTE: Wig and Beard sets are only returnable in unopened original sealed packaging.

• Customer is responsible for shipping both ways.
• We must be notified within 48 hours of delivery via e-mail or phone to receive an RA#.
• We must receive the product within 10 days. All RA#'s expire 10 days after date of issuance!

Outside US: Purchasing and/or shipping any lighting product outside the 50 United States of America voids all warranties.

Exchanges: All lighting fixtures are covered by individual manufacturer's warranty. If for any reason you receive a defective product, please contact the appropriate manufacturer for an exchange. If the manufacturer is unable to assist you, please contact us and let us know.

Returns: Lighting products all carry a very definitive description and we will try to assist you in your lighting decision the best we can. All lighting returns are subject to a 15% restocking fee. Fixtures must be received in original packaging without any signs of use.

• Customer is responsible for shipping both ways.
• We must be notified within 48 hours of delivery via e-mail or phone to receive an RA#.
• We must receive the product within 10 days. All RA#'s expire 10 days after date of issuance!
• Any discounts and/or promotions given on your order (including free shipping) will be charged back to you.

Exchanges: We do offer an exchange of products for a different size of the same product.

• Customer is responsible for shipping both ways.
• We must be notified within 48 hours of delivery via e-mail or phone to receive an RA#.
• We must receive the product within 10 days. All RA#'s expire 10 days after date of issuance!

Returns: Any product returned will be subject to a 15% restocking fee, and can be returned for store credit only! All returned products must be in their original packaging without any signs of use.

• Customer is responsible for shipping both ways.
• We must be notified within 48 hours of delivery via e-mail or phone to receive an RA#.
• We must receive the product within 10 days. All RA#'s expire 10 days after date of issuance!

Products are checked and carefully packed upon leaving our warehouse so any damages due to shipping should be filed with the shipping company.

Merchandise must show no sign of wear and be in the original packaging for we only sell new and unused products.

We will not accept exchanges or returns on closeout items, hair products, makeup, pyrotechnics, under garments, or any special order items.

We always do our best to accommodate our customers on time related orders but we are not responsible for time factors on product delivery from shipping carriers.

Makeup		Prosthetics
Wigs	Beards	Mustaches

In an effort to keep our cost down and pass the savings on to you we have chosen not to have a paper catalog which carries all of our 5,000+ items. Feel free to call us with any questions concerning any products which you are looking for and do not find on our website.

Orders for less than $20.00 carry a $10.00 USD surcharge. This charge is reflected in our online shopping cart.

Texas residents, will be charged a 8.25% sales tax. NOTE: Sales Tax is applicable to your billing and/or shipping address.

Orders must be in-house by 1:30 CST (Central Standard Time) Monday through Friday to qualify for same day shipping

Guarantee pertains to in stock merchandise only

Guarantee not applicable to orders placed between October 20th and October 31st, due to heavy Halloween activity

Guarantee not applicable to orders placed between December 18th and December 25th, due to heavy Christmas activity

Same day shipping does not apply to Mascots as Mascots are created as we get the orders

We ship via FedEx ground unless you note otherwise.

Please add 10% to your order for freight charges and if the charges are less we will only charge the lessor amount..

All APO and AE orders are shipped via US Mail and insured.

Our customers are very important to us but once orders leave International Fun-Shop we have no control over them and can not be held responsible for delivery dates. Items are checked for quality upon leaving our warehouse so all claims should be filed with the freight carrier. Customer is still responsible freight charges if problems occur with freight carrier.

Please note that shipping carriers do not count weekends (or holidays) when calculating your shipping time.

Examples:

Overnight	orders that are shipped out on	Friday	will be delivered on	Monday
2nd Day	orders that are shipped out on	Thursday	will be delivered on	Monday
2nd Day	orders that are shipped out on	Friday	will be delivered on	Tuesday
3rd Day	orders that are shipped out on	Wednesday	will be delivered on	Monday
3rd Day	orders that are shipped out on	Thursday	will be delivered on	Tuesday
3rd Day	orders that are shipped out on	Friday	will be delivered on	Wednesday

If the shipping field is left blank, shipping is calculated when you order. You are charged the exact freight, which is often less expensive than the estimated charges below.

Hawaii, Alaska, and Canada: please add $3.50 USD per $20.00.

Certain Pyrotechnic and Makeup orders will carry a hazmat fee from $ 5.00-$35.00, depending on the order and how it is shipped.

Pyro or aerosol items are not shipped out of the Continental United States.

American Express

Bank Wire

Discover

Mastercard

Paypal

Visa

If your billing address does not match your shipping address you must call to explain to us why we are shipping to a different location. It is then up to our Fraud Department to determine whether or not your order will be shipped or not.

We have partnered with a trusted third-party company, iShopUSA to fulfill orders for our International customers. Simply put any items you wish to purchase in your shopping cart and click the "International Checkout" button. The items will automatically be transferred into an iShopUSA cart. You may pay with International credit cards, PayPal and bank wire transfers. iShopUSA will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to iShopUSA Customer Service Department.